We would encourage you to look at their website for more information, including the FAQ page here here.

National University’s VA Office will process applications based on the current class schedule. Upon certification, the applications are mailed to the VA in Muskogee. Processing time for these applications is approximately 6-8 weeks. VA payments are distributed through the VA Department in Muskogee directly to the student.

Also, on their webpage they will discuss how to complete the following:

First time applicants requesting to activate their benefits

If you have received VA benefits at another school and are requesting to reactivate them

If you are currently utilizing your VA benefits at National University and have changed programs or degree

And other situations

If you have any questions concerning your eligibility for VA benefits, monthly entitlement, or confirmation of your certification:

To ensure and maintain the Family Educational Rights and Privacy Act of 1974, all inquiries regarding your eligibility must be made directly through Muskogee. Their toll fee number is 1-888-442-4551.