Grievance

In the event that a student has a complaint or dispute with the University regarding the University's application of policies and procedures, its decisions, or judgement, the student should follow the Student Grievance Process, which is outlined in the University Catalog 86 beginning on page 69.

Students can also utilize the Office of Ombudsman (858) 642-8368 or ombuds@nu.edu
Phone is the preferred method of contact in order to protect your confidential information. The ombudsman is set up as a neutral party to hear your grievances and offer insight on how to resolve the situation.


A student may file a University Grievance (non-discriminatory), if they have followed the grievance policy outlined in the catalog first and have not reached a resolution.

*If reporting discrimination, reference the Report It page for other options.

National University's dedicated advising team is here to guide and answer any of your questions throughout your academic journey.

Services Provided:

Adding & Dropping Courses

Assistance with Course Challenges

Assistance & Guidance with University Process

Scheduling

Financial Aid

Find your Advisor's contact information in your Student Portal
Once logged into your Student Portal, Scroll down to "My Support Team" and your Advisor's contact information will be listed there.

The main advising line number is located on the right hand side as another way you can reach out. For immediate assistance, please click here to be connected with an advisor. Our chat advisors are available Monday - Friday, 6am - 6pm PST.

Note: If you have not yet passed the 10th day of your first class, email admissions@nu.edu instead of advisor@nu.edu as this will get you in touch with your assigned Enrollment Staff Member.

The Office of Student Affairs (OSA) serves the National University community by advocating for accepted norms of fairness, decency and ethical behavior, adherence to the letter and spirit of National University policies, and prevention of delay, complication, and unresponsiveness in the application of University rules and processes.

If you would like to make a report to the office click here to locate the report form.

The Ombudsman Office is an informal, impartial, independent, neutral and confidential place for community members to address concerns. This office works to provide informal assistance to resolve differences and help build mutual understanding. The University is committed to providing its community with an outlet for informally raising and addressing concerns in a confidential, independent, safe, supportive, respectful and neutral environment.

The purpose of the Ombudsman Office is to ensure that everyone at National University is heard and given the proper respect and support in handling grievances.

Faculty, students, and staff are welcome and encouraged to contact the university Ombudsman for unbiased assistance and guidance in resolving any complaints or concerns.

Examples of common issues that can be discussed with the University Ombudsman Office

Miscommunication between supervisors, coworkers, employees, and/or students

Confusion around policies and/or procedures

Ethical and unfair treatment concerns