Concerns may include: concerns about something your instructor said or did, feel you have been treated unfairly, difficulty understanding the instructors course requirements, concern involving a university staff member.
NU Office of the Ombudsman
The Ombudsman Office is an informal, impartial, independent, neutral and confidential place for community members to address concerns. This office works to provide informal assistance to resolve differences and help build mutual understanding. The University is committed to providing its community with an outlet for informally raising and addressing concerns in a confidential, independent, safe, supportive, respectful and neutral environment.
The purpose of the Ombudsman Office is to ensure that everyone at National University is heard and given the proper respect and support in handling grievances.
Faculty, students, and staff are welcome and encouraged to contact the university Ombudsman for unbiased assistance and guidance in resolving any complaints or concerns.
Examples of common issues that can be discussed with the University Ombudsman Office
Miscommunication between supervisors, coworkers, employees, and/or students
The Office of Student Affairs (OSA) serves the National University community by advocating for accepted norms of fairness, decency and ethical behavior, adherence to the letter and spirit of National University policies, and prevention of delay, complication, and unresponsiveness in the application of University rules and processes.
If you would like to make a report to the office click here to locate the report form.
National University's dedicated advising team is here to guide and answer any of your questions throughout your academic journey.
Adding & Dropping Courses
Assistance with Course Challenges
Assistance & Guidance with University Process
Find your Advisor's contact information in your Student Portal
Once logged into your Student Portal, Scroll down to "My Support Team" and your Advisor's contact information will be listed there.
The main advising line number is located on the right hand side as another way you can reach out. For immediate assistance, please click here to be connected with an advisor. Our chat advisors are available Monday - Friday, 6am - 6pm PST.
Note: If you have not yet passed the 10th day of your first class, email email@example.com instead of firstname.lastname@example.org as this will get you in touch with your assigned Enrollment Staff Member.