Concerns may include: wanting a third party to mediate a conflict, needing emotional support through a conflict, having conflict with a friend or family member.
Contact your professor
Letting your professor know what is going on is so important as the earlier they know about a situation, obstacle, or emergency the better they can assist you. Sometimes it can be intimidating can reach out to a professor and share what is going; however, if you don't reach out and ask, then you'll never know!
Another tip for communicating with professors is to think through a potential solution and mention that to the professor. For example, if you went to the ER for an emergency and needed some more time to submit an assignment. You would share with the professor when you were in the ER, request more time for the assignment ("Would it be possible for me to submit the assignment to you by _____?"), and discuss what you have completed ("I have already complete the first two parts of the paper so I know I can complete the remaining two parts by _____.").
NU Office of the Ombudsman
The Ombudsman Office is an informal, impartial, independent, neutral and confidential place for community members to address concerns. This office works to provide informal assistance to resolve differences and help build mutual understanding. The University is committed to providing its community with an outlet for informally raising and addressing concerns in a confidential, independent, safe, supportive, respectful and neutral environment.
The purpose of the Ombudsman Office is to ensure that everyone at National University is heard and given the proper respect and support in handling grievances.
Faculty, students, and staff are welcome and encouraged to contact the university Ombudsman for unbiased assistance and guidance in resolving any complaints or concerns.
Examples of common issues that can be discussed with the University Ombudsman Office
Miscommunication between supervisors, coworkers, employees, and/or students
The Office of Student Affairs (OSA) serves the National University community by advocating for accepted norms of fairness, decency and ethical behavior, adherence to the letter and spirit of National University policies, and prevention of delay, complication, and unresponsiveness in the application of University rules and processes.
If you would like to make a report to the office click here to locate the report form.
National Conflict Resource Center's mission is to resolve issues with the highest possible degree of civility and equitability to all parties involved. They have a Community Mediation services option available for situations occurring in San Diego County.
They assist with numerous potential dispute areas such as: landlord/tenant issues, consumer complaints, small claims court matters, and many other situations. Click herehere to learn more.
4050 University Ave, Suite 110
San Diego, CA 92015
4050 University Ave, Suite 110, San Diego, CA 92015
National University's dedicated advising team is here to guide and answer any of your questions throughout your academic journey.
Adding & Dropping Courses
Assistance with Course Challenges
Assistance & Guidance with University Process
Find your Advisor's contact information in your Student Portal
Once logged into your Student Portal, Scroll down to "My Support Team" and your Advisor's contact information will be listed there.
The main advising line number is located on the right hand side as another way you can reach out. For immediate assistance, please click here to be connected with an advisor. Our chat advisors are available Monday - Friday, 6am - 6pm PST.
Note: If you have not yet passed the 10th day of your first class, email email@example.com instead of firstname.lastname@example.org as this will get you in touch with your assigned Enrollment Staff Member.